If you are not completely satisfied with your purchase(s) from Private Estate, you may return it to us for a refund. We will refund unworn, unaltered merchandise with all labels and garment tags attached within 30 days of original purchase date. Shipping & handling charges are not refundable. Final sale items and Custom embroidered items are not eligible for returns.
Only items purchased on Privateestatefx.com (USA) with valid and accompanying order information will be accepted for returns.
- Complete the form included with your order, indicating the items being returned and the reason for each returned item.
- If using your original shipping box for packaging your return, please remove any shipping labels. Securely attach the pre-paid free return label to the outside of your box. Please note the tracking number so you have it for reference to track your return.
- You may track your return at www.ups.com using the tracking number from the pre-paid label.
- Please allow 14 business days for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive a confirmation email when your return has been completed.
Please note: Shipments must be shipped from inside the United States in order to be eligible for the free return shipping. If you do not use the UPS shipping label provided, then mail the package using the label provided on the pack slip document. The package must be returned using an insured method. We are unable to accept C.O.D deliveries. Please note that Private Estate is not responsible for returns lost in transit to us.
Should you misplace your pre-paid UPS return label, please contact customer service.
If you have already worn your product and would like to talk to our Private Estate experts about fit, comfort, or defects, please call our Customer Service Team at 1844-BEFENIX
Please call our Customer Care team if you wish to exchange your recent Private Estate order for a different size, color or style. Our team will assist you in returning your new order and placing a new order with complimentary shipping. We can be reached at 800-BEFENIX???
Return Postage is provided in each shipment. Please note using the provided label will deduct $6.50 from your refund amount. If exchanging an item you will not incur a return postage fee.